- Centralised tech procurement and software governance, delivered cost control & stronger compliance.
- Established Product Champions across dept's to improve adoption and reduce external support reliance.
- Deployed LiveChat/Verbaflow to enhance 24/7 engagement and conversion.
- Launched Hoxhunt phishing simulations and completed penetration testing.
- Maintained Cyber Essentials Plus certification.
- Implemented Zero Trust architecture including conditional access, RBAC and device compliance controls.
- Centralised security monitoring through Microsoft Defender.
- Secured third-party access controls.
- Unified device management via Intune and Defender.
- Implemented Privileged Access Management (PAM).
- Secure Score uplift and asset lifecycle management enhancements.
- Strengthened business continuity and recovery testing.
- Insider risk and anomaly detection capabilities.
- AI-driven financial analytics and sales insights.
- Copilot / Chat GPT / Claude and broader AI pilot programme.
- Cross-system integration and Power BI dashboard rollout.
- PMS replacement programme.
- HubSpot expansion including Service Hub and AI Agent pilot.
- Finance system migration.
- PPM platform rollout.
- Payroll and HR system integration.
- AI governance framework and secure AI controls.
- PCI compliance progression.
- Expansion of the internal IT team (aligned to future operational growth).